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TripNexio aims to resolve customer concerns fairly, transparently and within applicable legal timeframes. Customers should first contact customer support so that the issue can be reviewed and, where possible, resolved promptly.
Effective Date: 23 September 2026
Pending final legal counsel review and confirmation of TripNexio Travel Studio’s registered entity details before publication. Please contact us if you have questions about how this applies to your request.
For a formal grievance, use the grievance contact details below.
Name: Azhar Rahman
Designation: Grievance Officer
Email: azhar@tripnexio.com
Phone / WhatsApp: +91 9935786767
Postal address: 15, Balaganj Road, Barroora Husain Ba Jhandey Wala Baba, Lucknow, Uttar Pradesh, India – 226003.
Complaint ticket / reference: issued by TripNexio after registration, where supported.
On receipt of a consumer complaint, the applicable grievance mechanism should provide an acknowledgement within the legally applicable timeframe and a tracking reference where supported. For the Consumer Protection (E-Commerce) Rules, 2020, the published rule requires acknowledgement of a consumer complaint within 48 hours and redressal within one month of receipt.
Nothing in this page prevents a customer from using any statutory consumer or other legal remedy available under applicable law.
TripNexio Travel Studio, Mumbai, India · info@tripnexio.com · +91 92381 84005